JimsOffice.ORG

So, we’re now into March and here is where things stand with Bank of America..

Our loan modification paperwork from September ‘09 is still not applied (but Bank of America has it), and I am still getting the run around of “I will send an email, please call me back and follow up in a few days” with nothing actually happening. My negotiator has been missing in action for the last few weeks and calls to her voicemail yield “This voicemail box is full, please wait while I forward your call to an attendant” which basically gets me stuck in a loop. During her absence I have been taking to another person who has “tried” to be helpful, but frankly, I stick him in the same “false hope” group with the rest of the BofA folks. While speaking to him yesterday, I informed him that I have been awaiting a call back from some other department and when I asked for their direct #, I was informed that he was unable to transfer me because he didn’t have the number for them. After I hung up, I fired up Safari and was able to spend less than 5 minutes finding the number for myself.

I still find it amazing (and at certain times) frustrating that no one in BofA land can provide any useful information. My patience level is running thin and frankly, my next step is to start filing complaints with the Department of Real Estate. For everyone out there, this August will be year #2 of trying to get this modification done.